Privacy Policy (UK GDPR)

Controller

24/7CS Ltd (company no. 08874423), The Counting House Tower Buildings, Wade House Road, Shelf, Halifax, West Yorkshire, England, HX3 7PB. Trading name: 24/7 CS Ltd.

Contact for privacy queries: markp@247cleaningservices.co.uk | 08006124780.

Website: www.247cleaningservices.co.uk

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What personal data we collect

• Website data: device info, IP address, pages viewed, time on page, referral source; cookie identifiers (see Cookie Policy).

• Enquiries and bookings: name, work email, phone, job title, company, site/yard address, service details, correspondence.

• Marketing preferences: your opt‑in choices and communications history.

• Recruitment (if applicable): CV, cover letter, interview notes.

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How we get data

Directly from you (forms, email, phone), automatically from your device (cookies/analytics if enabled), and from service providers acting on our behalf (hosting, email, analytics, scheduling, CRM).

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Purposes & lawful bases

• Provide and improve the Site and services (including Google Analytics 4): consent for analytics cookies under PECR; where we use aggregate, cookieless measurements via Consent Mode, legitimate interests (to run and improve our business/services).

• Respond to enquiries/quotations and perform bookings: arrangement or steps prior to an arrangement.

• Marketing to business contacts: consent (where required) or legitimate interests (B2B within expectations). You can opt out anytime.

• Legal, compliance and security: legal obligation and legitimate interests (prevent fraud, secure systems).

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Analytics (Google Analytics 4)

If you consent via our cookie banner, we use Google Analytics 4 to collect standard internet log information and details of visitor behaviour patterns. This helps us understand the performance of our site and improve services. Google Analytics uses first‑party cookies to distinguish users and sessions. We do not use Google Analytics to identify individuals or to make decisions that produce legal or similarly significant effects.

Transfers: Data may be processed by Google LLC in the United States. Where applicable, transfers rely on the UK‑US Data Bridge (adequacy decision) for certified organisations, or on appropriate safeguards (e.g., the UK IDTA/Addendum).

Google Analytics 4 does not log or store IP addresses for EU/UK traffic, and provides regional controls.

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Sharing

We use trusted processors for hosting, email, forms, analytics, scheduling, and CRM. They act on our instructions and implement appropriate security. We do not sell your personal data.

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International transfers

Where our providers are outside the UK, we use appropriate safeguards (e.g., the UK‑US Data Bridge where applicable, or the UK IDTA/Addendum).

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Retention

• Enquiries/quotes: 24 months from last contact.

• Contract/booking records: 6 years (to meet legal/tax obligations).

• Analytics data: retained in Google Analytics per property settings (2 months by default; up to 14 months for standard GA4).

• Marketing data: until you withdraw consent or object, or 36 months from last interaction.

• Recruitment data: 6 months after process ends (unless you consent to a talent pool).

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Your rights

You have rights of access, rectification, erasure, restriction, objection, portability, and to withdraw consent at any time (where processing is based on consent). You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.

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Children

Our services and Site are not intended for children and we do not knowingly collect children’s data.

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How to contact us

markp@247cleaningservices.co.uk | The Counting House Tower Buildings, Wade House Road, Shelf, Halifax, West Yorkshire, England, HX3 7PB

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Cookies

See our Cookie Policy for details of cookies and consent controls.

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